KALVERO shipping policy

At KALVERO, we are dedicated to making your shopping experience as smooth and enjoyable as possible. Below is everything you need to know about shipping your order.

Processing your order

After you place an order, our team prepares your items for shipment. Processing normally takes 1–3 business days before dispatch. Once your package is on its way, we will email you a shipping confirmation with tracking information.

Shipping options and delivery times

The following rates apply to deliveries to Germany. All amounts are in EUR.

Standard shipping

Estimated delivery after dispatch: 8–10 business days.

• Orders below 99 €: 12 €.
• Orders of 99 € or more: free standard shipping.

Premium shipping

Estimated delivery after dispatch: 5–7 business days.

Premium shipping rates depend on the package weight:

• 0–1 lb: 37 €
• 1–2 lb: 47 €
• 2–3 lb: 57 €
• 3–4 lb: 67 €
• 4–5 lb: 77 €
• 5–6 lb: 87 €
• 6–7 lb: 97 €

Tracking your order

We email you a tracking number as soon as your order ships. Use it to follow your package from our warehouse to your delivery address.

Carbon-neutral deliveries

We are proud to offer carbon-neutral shipping. For each delivery, we work to offset the carbon emissions generated during shipping, taking steps toward a more environmentally responsible delivery process.

Shipping issues

If your package is delayed, lost or damaged, contact kalveroservice@outlook.com. Our customer service team will do its best to help resolve the issue.

Events beyond our control

Although we make every effort to deliver on time, KALVERO is not responsible for shipping delays or interruptions caused by events beyond our reasonable control. These may include:

• Severe weather conditions
• Natural disasters
• Public health emergencies or pandemics
• Customs clearance delays or inspections
• Carrier delays or service disruptions
• Labor strikes or transportation interruptions
• Government actions, regulations or restrictions

Delivery times may be extended in these circumstances. KALVERO is not liable for delays caused by force majeure, and shipping fees are non-refundable in these situations. We appreciate your understanding and will continue to support you to the best of our ability.

Special circumstances

Please contact our customer service team with any special shipping requests or concerns. We will accommodate reasonable requests whenever possible.

Contact us

For questions about shipping or help with your order, email kalveroservice@outlook.com.

Thank you for choosing KALVERO. We are committed to delivering your order with care and efficiency. Warm regards, the KALVERO team.