Q: How do I place an order?

To place an order, browse our collection on the KALVERO website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Can I modify my order after it has been placed?

A: If you need to make changes to your order after it has been placed, please contact us immediately at kalveroservice@outlook.com or call +1 606-215-4789. We will do our best to accommodate your request.

Q: How will I know if my order has been received?

A: After placing your order, you will receive a confirmation email with your order details. You can also log into your KALVERO account to view your order status.

Q: How to track my order?

A: Please track your order at our Tracking page

Q: I never got my order, what to do?

A: Please make sure you tracked your order from our Tracking page. Or please contact us immediately at kalveroservice@outlook.com or call +1 606-215-4789.

Q: What are your shipping options?

A: We offer standard and expedited shipping options. Standard shipping is free on orders over $79, with a flat rate of $8 for orders under $79. Expedited shipping costs are calculated at checkout.

Q: How long does shipping take?

A: Standard shipping within the USA takes 7-10 business days. International shipping times vary based on the destination.

Q: Do you ship internationally?

A: Yes, we offer international shipping. Costs and delivery times are calculated at checkout based on your location.

Q: What is your return policy?

A: If you are not completely satisfied with your purchase, you can return any item within 90 days of receipt for a full refund, no questions asked.

Q: How do I return an item?

A: If you're not satisfied with your purchase, donate it to charity or someone in need. Contact our customer service for a full refund without returning the item.

Q: How long does it take to process a return?

A: Once we receive your return, we will process your refund to the original payment method within 24 hours, which may take an additional 5-7 business days to appear in your account.

Q: What materials are used in KALVERO clothing?

A: From natural plant fiber to eco-friendly dyes, we minimize our footprint. Our buttons are made from eco-friendly coconut shells. Choose KALVERO for sustainable fashion.

Q: How should I care for my KALVERO clothing?

A: To maintain the quality and longevity of your KALVERO garments, we recommend washing them in cold water with mild detergent and air drying. Avoid using bleach or harsh chemicals.

Q: Are KALVERO products available in physical stores?

A: Currently, KALVERO products are primarily available through our online store. However, we occasionally participate in pop-up shops and eco-friendly fashion events. Follow us on social media to stay updated on upcoming events.

Q: What sustainability initiatives does KALVERO support?

A: Our designs are inspired by nature, conveying a message to protect the ocean, wildlife, and natural environments. With each purchase, $10 is donated to support sustainable agriculture, ocean conservation, and endangered wildlife protection.

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Frequently Asked Questions