Shipping policy
KALVERO Shipping Policy
At KALVERO, we are dedicated to making your shopping experience as smooth and enjoyable as possible. Below is everything you need to know about our shipping process.
Processing Your Order
Once you place your order, our team will begin preparing your items for shipment.
Typically, it takes 1–3 business days to process your order before it is shipped.
Once your package is on its way, you will receive a shipping confirmation email with tracking information.
Shipping Options and Delivery Times
We offer different shipping options depending on your location and order details.
United States
Standard Shipping
Estimated Delivery Time: 7–10 Business Days
- Orders $99.00 USD and up — Free Shipping
- Orders $0.00–$99.00 USD — $10.00 USD
Premium Shipping
Estimated Delivery Time: 3–5 Business Days
Premium Shipping rates are calculated based on package weight:
- 0–1 lb — $35.00 USD
- 1–2 lb — $45.00 USD
- 2–3 lb — $55.00 USD
- 3–4 lb — $65.00 USD
- 4–5 lb — $75.00 USD
- 5–6 lb — $85.00 USD
- 6–7 lb — $95.00 USD
Other Countries
Standard Shipping
Estimated Delivery Time: 7–10 Business Days
- Orders $99.00 USD and up — Free Shipping
- Orders $0.00–$99.00 USD — $10.00 USD
Tracking Your Order
As soon as your order ships, we will send you a tracking number by email.
You can use this tracking number to follow your package from our warehouse to your delivery address.
Carbon Neutral Deliveries
We are proud to offer carbon-neutral shipping.
This means that for every delivery, we work to offset the carbon emissions generated during shipping. You can feel good about your purchase knowing that we are taking steps toward a more environmentally responsible delivery process.
Shipping Issues
If you experience any issue with your delivery, please contact us at:
Whether your package is delayed, lost, or damaged, our customer service team will do our best to assist you and help resolve the issue.
Force Majeure
Events Beyond Our Control
While KALVERO makes every effort to ensure timely delivery, we are not responsible for shipping delays or delivery interruptions caused by events beyond our reasonable control.
These events may include, but are not limited to:
- Severe weather conditions
- Natural disasters
- Public health emergencies or pandemics
- Customs clearance delays or inspections
- Carrier delays or service disruptions
- Labor strikes or transportation interruptions
- Government actions, regulations, or restrictions
In the event of such circumstances, delivery times may be extended.
KALVERO will not be liable for delays caused by force majeure events, and shipping fees are non-refundable in these situations.
We appreciate your understanding and will continue to support you to the best of our ability.
Special Circumstances
For any special shipping requests or concerns, please contact our customer service team.
We are happy to accommodate reasonable requests whenever possible to make your KALVERO experience exceptional.
Contact Us
If you have any questions about shipping or need assistance with your order, please feel free to contact us anytime at:
Thank you for choosing KALVERO. We are committed to providing outstanding service and delivering your order with care and efficiency.
Warm regards,
The KALVERO Team